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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Just purchased a Kindle. I cannot get it set up. Every time

Customer Question

Just purchased a Kindle White. I cannot get it set up. Every time I enter my password, I get a msg stating it's incorrect.
JA: What's the make/model of your device? How old is it?
Customer: It's a kindle white and I just purchased from Amazon and received 10/27.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just started trying to get it registered yesterday. I've done no troubleshooting because I didn't know what to try.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I already have an amazon account but apparently I need to register this kindle.
JA: Sorry about that. I must have missed it. Could you tell me again?
Customer: Tell you what?
Submitted: 11 months ago.
Category: E-Readers
Expert:  Randy Boman replied 11 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Is the kindle connected top wifi?

Are you entering the Amazon account password ***** with your Amazon account email address?

Expert:  Randy Boman replied 11 months ago.

Do you still need help with this?