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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Forgot my Kindle password. Replaced it with a new one. Now

Customer Question

Forgot my Kindle password. Replaced it with a new one. Now asking for Wi-Fi network. What is that? Where do I find it?
JA: What's the make/model of your device? How old is it?
Customer: kindle touch. say 4 or 5 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Have previously registered with no problem. Have bought e-books before but have not used Kindle for some time. Tried today and it asked for Wi-Fi network plus password. Changed password ***** it is still asking for a Wi-Fi network.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 9 months ago.
Category: E-Readers
Expert:  MD.SADIQUE replied 9 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  MD.SADIQUE replied 9 months ago.

What is the operating system of your computer?

Windows/MAC

Expert:  MD.SADIQUE replied 9 months ago.

Please use the chat box below to type your message.