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Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Is this a kindle?
Which specific model kindle is it?
It is difficult to troubleshoot without specifics, but we'll continue on without it for now.
This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up, and let me know if the problem persists, we can then try some further steps.
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