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Ask Viet - E-reader Tech Your Own Question
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 37435
Experience:  Troubleshoot issues with E-readers.
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My kindle won.t access anything but crosswords. Anything

Customer Question

My kindle won.t access anything but crosswords. Anything else I click on just drops off
JA: What's the make/model of your device? How old is it?
Customer: I,m not sure it was a gift 2 years ago. I just know it,s a fire
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just happened. I just called on you for help since I'm not very good at these things
JA: Anything else you want the eReader expert to know before I connect you?
Customer: That's it
Submitted: 8 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 8 months ago.


I'm sorry about the issue. Can you please press and hold the power on / off button on your kindle for about 30 seconds, then turn it back on and check.

- Is there any error or message?

Please reply at the box below to continue. Thank you,

Expert:  Viet - E-reader Tech replied 8 months ago.

If needed, does the Fire device let you go to menu / settings?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,