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Pete, Engineer
Category: E-Readers
Satisfied Customers: 17275
Experience:  Over 16 years experience installing and repairing electronics.
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I have a frozen screen - i can't switch on the wireless or

Customer Question

I have a frozen screen - i can't switch on the wireless or move the cursor
JA: What's the make/model of your device? How old is it?
Customer: It is type 3 I think a few years old now
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have two Kindlles so I am not sure when this one jammed. Ive tried holding the on/off switch but no joy
JA: Anything else you want the eReader expert to know before I connect you?
Customer: Not sure what else you need..
Submitted: 8 months ago.
Category: E-Readers
Expert:  Pete replied 8 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 8 months ago.

If the wireless and cursor are not working then the device will need to be returned to Amazon.

You can arrange a return at: