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Ask Viet - E-reader Tech Your Own Question
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 37862
Experience:  Troubleshoot issues with E-readers.
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A header has appeared on my kindle the will not go away. It

Customer Question

A header has appeared on my kindle the will not go away.
JA: What's the make/model of your device? How old is it?
Customer: It shows two directional arrows on the right in a long box on the left there is small box with go to in it an outside a right hand arrow. how do I get rid of this.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: three weeks +/-. I do not know how to trouble shoot.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Please press and hold (or slide and hold) the power on / off button / switch on your kindle for about 45 seconds, then turn it back on and check.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - E-reader Tech replied 11 months ago.

Does it turn off the kindle when you hold the power button / switch for about 45 seconds?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,