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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14774
Experience:  E-Reader Expert
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My Kindle is several years old, off/on switch not

Customer Question

My Kindle is several years old, off/on switch not functioning properly. Is it time for a new one ? I don't remember my pass word and have a different VISA card.
JA: What's the make/model of your device? How old is it?
Customer: Help ?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Started last night. I thought it was the cord but a new one didn't correct it. I have been using it while plugged in for a long time.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: Can my entire account info be transferred to a new Kindle ?
Submitted: 9 months ago.
Category: E-Readers
Expert:  info tech replied 9 months ago.



Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you



Expert:  info tech replied 9 months ago.

If this works out for you the rating bar of stars is at the top of the page 3 to 5 stars please if you have issues still get back to me thank you


Expert:  info tech replied 9 months ago.

How is this working out please?

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