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Ask Randy Boman Your Own Question
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9717
Experience:  E-Reader Technician
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I have somehow forgotten my password for parental controls

Customer Question

Hi I have somehow forgotten my password ***** parental controls on my kindle fire. How can I reset these?
JA: What's the make/model of your device? How old is it?
Customer: It's maybe a couple years old . the kindle fire hd 7". I have a serial number
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just today. all I did was call amazon and they want to charge me 50 dollars to have it reset
JA: Anything else you want the eReader expert to know before I connect you?
Customer: not really
Submitted: 9 months ago.
Category: E-Readers
Expert:  Randy Boman replied 9 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

You can reset your Parental Controls password:

Follow these steps please.

  1. Enter an incorrect password ***** times.
  2. Tap the orange link that says Reset Your Parental Controls Password. If you don't see this link on your screen, you may need to scroll down in the message window.
  3. Enter your Amazon account password (this is the password ***** used to register your device, and to sign in to Amazon).
  4. Enter your new Parental Controls password.

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!

Customer: replied 9 months ago.
Hi so I never get a reset controls box after entering so many times. Is there something I am missing?
Expert:  Randy Boman replied 9 months ago.

Does it give you the reset to defaults option?

Customer: replied 9 months ago.
but i have to put my password ***** for parental controls
Expert:  Randy Boman replied 9 months ago.

you can deregister the device, then try resetting the password, and then register it to your account again.

From your computer:

  1. Visit Manage Your Content and Devices(Amazon.com full site)
  2. Select Your Devices.
  3. Select your device or app and select Deregister in the Actions column.
  4. To confirm, select Deregister again on the pop-up window.
Expert:  Randy Boman replied 9 months ago.

Did that work for you?