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Ask Nathan Your Own Question
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 24964
Experience:  Nook, kindle & ipad expert
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My kindle paperwhite will not charge. i have bought a new

Customer Question

my kindle paperwhite will not charge. i have bought a new cord but no luck.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: i believe it is about 6 or 7 years old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i can't read the model #. I see do you need more?it now EY21
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 10 months ago.
Category: E-Readers
Expert:  Nathan replied 10 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 10 months ago.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up, and let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan

Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 10 months ago.
I want to just forget it. Dave
Expert:  Nathan replied 10 months ago.

Did you do the reset?
You may have to repeat that step several (4-5) times before it takes effect.

Customer: replied 10 months ago.
I already paid 29.00 to paypal and do not trust this any more. Keep my payment and forget it.
Expert:  Nathan replied 10 months ago.

The call offer was sent at your request, it is entirely optional and you may ignore it if you prefer to continue here.

Can you tell me if you did the reset?