Ask an E-Readers Question, Get an Answer ASAP!
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Nook and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Nook and download apps.
Let me know the results please
The offer for a phone call is optional you can just ignore it.
Do you see the Nook connected to your wifi network?
The second most likely cause is lack of storage space to download the app.
If you go to your storage, how much free space do you have?
We will then need to do a reset of the Nook and reload the firmware, as the firmware has become corrupted and it needs to be reinstalled.
This will remove all your content and return it to new, but you cannot avoid this, but once you register it again you can download your books and apps
To do the reset
With it powered on, press Settings on the touch pad, then Device, then "Unregister your Nook", Confirm.
Then below it, press "reset to factory settings", Confirm.
It will then reboot
Once done, set it up again and your apps should be downloadable
Let me know please how you go.
ok... but the reset will resolve the issue for you...
ok, I am sorry I annoyed you, I will cancel ask customer service to cancel your membership so you do not have to pay me for the service you received from me