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Cory, Technician
Category: E-Readers
Satisfied Customers: 3474
Experience:  E-Reader Expert
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My kindle is frozen. I can't do anything; not even shut it

Customer Question

my kindle is frozen. I can't do anything; not even shut it down
JA: What's the make/model of your device? How old is it?
Customer: It is kindle paperwhite. approx 2-3 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: two days, I have had it plugged in overnight. The light remains yellow although the battery indicator shows about 3/4. I tried plugging in to the computer. I have tried to shut down. Unable to.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I think thaat is all I can say
Submitted: 1 year ago.
Category: E-Readers
Expert:  Cory replied 1 year ago.

Welcome, I am Cory. Thank you for asking your question today.

Please press in and hold the on button/power switch for 40 seconds to reset it.

Once you have completed the reset, please let me know if it is working again.