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Pete, Engineer
Category: E-Readers
Satisfied Customers: 18127
Experience:  Over 16 years experience installing and repairing electronics.
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I have a kindle fire, and I can't get to the screen that

Customer Question

Hi, I have a kindle fire, and I can't get to the screen that asks for my password ***** home. so I can get on line. I put in the wrong password ***** now I can't get on line and I can't down load books.
JA: What's the make/model of your device? How old is it?
Customer: I've had it for a few years where do I find make and mode?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: for about a week,
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No, I guess not, if there a way to find model?
Submitted: 1 year ago.
Category: E-Readers
Expert:  Pete replied 1 year ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 1 year ago.

What exactly does it say on your Kindle Fire screen?

Customer: replied 1 year ago.
it says forget, cansal or connect
Expert:  Pete replied 1 year ago.

Ok, can you select Forget and then try to connect to your wifi network and enter the correct password?