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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My kindle is locked. How may I open it? It is a year old It

Customer Question

My kindle is locked. How may I open it?
JA: What's the make/model of your device? How old is it?
Customer: It is a year old It is Kindle fire
JA: How long has this been going on? What troubleshooting have you tried?
Customer: A week. Kept trying diferent passwords. That is why it is lockedr
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 10 months ago.

Hi,

I'm sorry about the issue. What kind of password ***** ***** asking for? Is it the Wi-Fi / wireless password, or Amazon account password, etc.?

Does it let you go to menu / settings on the kindle?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 10 months ago.
It is the code to get the kindle to open to my home page. It does not open at all without the three numbers it requires
Customer: replied 10 months ago.
please reply by typing
Customer: replied 10 months ago.
please reply by internet
Expert:  Viet - E-reader Tech replied 10 months ago.

Thank you. Please press and hold the power on / off button on your kindle fire for about 30 seconds, then turn it back on. Does it let you go to menu / settings on the kindle?

Please reply at the box below. Thank you,