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I'm sorry about the issue. What kind of password ***** ***** asking for? Is it the Wi-Fi / wireless password, or Amazon account password, etc.?
Does it let you go to menu / settings on the kindle?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Thank you. Please press and hold the power on / off button on your kindle fire for about 30 seconds, then turn it back on. Does it let you go to menu / settings on the kindle?
Please reply at the box below. Thank you,