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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My kindle stubbornly refuses to connect to our wifi, I'm

Customer Question

My kindle stubbornly refuses to connect to our wifi
JA: What's the make/model of your device? How old is it?
Customer: I'm trying to find the model. It was bought in 2015 Jyly(?) and it is a Kindle white? The one with the light.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: We have mopved house, so it it months since I bought. We had an Tekom adsl line (South Africa) And had since cancelled it. From then on I was not able to buy
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I don't think so. As you can see I am female, old, and not very technically savvy.☺
JA: What confuses you?
Customer: That my kindle will not connect with our WiFi
Submitted: 11 months ago.
Category: E-Readers
Expert:  Richard replied 11 months ago.

Hi there and welcome

What message do you get when you fail to connect the Kindle to your wifi network?