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Richard, Customer Service
Category: E-Readers
Satisfied Customers: 36570
Experience:  Avid repairer and trouble shooter of E-Readers
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Half of my screen is frozen

Customer Question

Half of my screen is frozen
Submitted: 9 months ago.
Category: E-Readers
Expert:  Richard replied 9 months ago.

Hi there Ria and welcome

Can you tell me please which model you have?

Customer: replied 9 months ago.
No I'm sorry I don't Know It has no back lighting It has page turning buttons on the side And it is about 5 years old.
Expert:  Richard replied 9 months ago.

ok thanks thats what I needed to know

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle.

Let me know the results please

Thank you

Customer: replied 9 months ago.
The word Kindle appears on the top half of the screen but the bottom half still got the frozen screen on
Expert:  Richard replied 9 months ago.


It is the LCD screen that has faulted, this now confirms it

I am really sorry about this and you are going to have to replace the Kindle. Due to its age a repair will not be economically feasible as the costs would outweigh the value of a replacement

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you