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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Computer will not recognize my ereader, bought about 6

Customer Question

computer will not recognize my ereader
JA: What's the make/model of your device? How old is it?
Customer: bought about 6 months ago, how do i find make/model, i forget
JA: How long has this been going on? What troubleshooting have you tried?
Customer: about a month, when I plug in the computer says it does not recognize device
JA: Anything else you want the eReader expert to know before I connect you?
Customer: have to "wiggle" charger connector before I get charge/connect message
Submitted: 9 months ago.
Category: E-Readers
Expert:  Russell H. replied 9 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Is the eReader a Kindle, a Nook, or some other brand name, please?

And is your computer a Windows PC, or an Apple computer?

This data could help solve the problem. Please let me know. Thanks.