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Nathan, Technician
Category: E-Readers
Satisfied Customers: 25927
Experience:  Nook, kindle & ipad expert
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Purchased book for my kindle, but it's not on there. When I

Customer Question

purchased book for my kindle, but it's not on there. When I tried to purchase it again says I already puched it. Cannot get on wifi either
JA: What's the make/model of your device? How old is it?
Customer: 2 years? Just basic model, not Fire.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Fewdays. Traveling with no time. It's not in my library of books.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 1 year ago.
Category: E-Readers
Expert:  Nathan replied 1 year ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 1 year ago.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up, and let me know if the problem persists, we can then try some further steps.



Customer: replied 1 year ago.
Right did not see your answer. rebooting and full battery. rebooted, no book
Expert:  Nathan replied 1 year ago.

Did you buy the book on the kindle from the kindle store, or on your computer on

Is the kindle connected to your home wifi network currently?

Customer: replied 1 year ago.
Purchased from amazon, normally conected to but home wifi but as I said I traveling.
Expert:  Nathan replied 1 year ago.

Sorry I wasn't sure if you meant that you were traveling or if you were referring to a book title you were purchasing.

The kindle must be on wifi, regardless of your location, for a book to download.

Your home network only functions when you are at home.

So you will have to connect to a network where you are at (at a hotel, starbucks, etc) for the book to load.

Customer: replied 1 year ago.
I've tried to sign on 2 different wifi's but won't work.
Customer: replied 1 year ago.
Will try again when I have the time to deal with this and have access to wifi and computer. Bye Nathan. Ps I'm Robin
Expert:  Nathan replied 1 year ago.

Many hotel wifis or ones that need a sign in page on a web browser won't work.

If you have a computer with you you can download to the computer then transfer to the kindle via usb. Let me know if you'd like help with that process, Robin.

Expert:  Nathan replied 1 year ago.

Hi Robin, just checking in, do you need more help with this?