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Josh, Technician
Category: E-Readers
Satisfied Customers: 19368
Experience:  E-reader expert
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I just replaced my Kindlepaperwhite which arrived today. My

Customer Question

I just replaced my Kindlepaperwhite which arrived today. My name on Amazon account is Calskindle. I am having difficulty getting started. I have charged the Kindle but the information on the screen is in Japanese. Please help me out. Calvin Annis
JA: What's the make/model of your device? How old is it?
Customer: It is brand new jus arrived from Amazon today
JA: How long has this been going on? What troubleshooting have you tried?
Customer: After charging I just now turned it on
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I don't think so. Thanks
Submitted: 10 months ago.
Category: E-Readers
Expert:  Josh replied 10 months ago.


It sounds like the language was accidentally set to Japanese. To fix this issue, please call 1-***-***-**** and let them know that your Kindle has the wrong language and you need to set it to English.

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