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rahul.pattnayak, Customer Service
Category: E-Readers
Satisfied Customers: 951
Experience:  4 years+ experience as an Electronic technician
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I can't remember my password, a Paperwhite about 2 years

Customer Question

Hi! I can't remember my password
JA: What's the make/model of your device? How old is it?
Customer: a Paperwhite about 2 years old. I
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 'm not sure
JA: Anything else you want the eReader expert to know before I connect you?
Customer: It's my only book (that I read) and I'm lost without it.:)
Submitted: 11 months ago.
Category: E-Readers
Expert:  rahul.pattnayak replied 11 months ago.

Thanks for using justanswer.

If you can't remember the password ***** your Kindle, you'll need to reset your device.
Resetting your Kindle will remove your personal information (including your lock screen password), Amazon account information, and downloaded content. Any content you purchased from Amazon is automatically saved to the Cloud. You can download that content when you register your Kindle to your account again.

Now ,
Tap the password ***** to bring up the onscreen keyboard.
Type###-##-#### and then tap OK. Your Kindle will restart.
To use your Kindle again, you'll need to connect to a wireless network and register your Kindle to your old amazon account to download all your books again.

please leave a positive rating before leaving.

Hope it helps.
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