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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Downloaded a book but it is not in my device. Kindle fire...

Customer Question

downloaded a book but it is not in my device.
JA: What's the make/model of your device? How old is it?
Customer: Kindle fire... rather old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Actually I thought it was dead, since I hadn't used it in a while... but I left it on charge and lo and behold a few days later it woke up.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: Well, I just went to Amazon - and tried to connect it... I thought that was successful, so I bought and downloaded a book... but it isn't here. Where can I find exactly which kindle fire it is? If I need to...
Submitted: 10 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 10 months ago.


I'm sorry about the issue. When you go to the menu / settings on your Kindle Fire, then select the Wi-Fi / wireless option, is it connected to your wi-fi/wireless network name?

- And you go to the menu / settings on your Kindle Fire, then go to the option Registration or account, does it show registered?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,