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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I've forgotten my password. Help please. of the

Customer Question

I've forgotten my password. Help please.
JA: What's the make/model of your device? How old is it?
Customer: of the first...very basic
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since a couple o months ago when I quit reading for awhile and now don't know the password
JA: Anything else you want the eReader expert to know before I connect you?
Customer: np thannk you. We did get a new router from ATT and have a new wnd user name with them for all WiFi connected devices in our home
Submitted: 11 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 11 months ago.


I'm sorry about the issue. Is the device a Kindle, or Nook, or iPad, or Android, etc.?

Is it asking for the Wi-Fi / wireless password? Or is it something else?

What is the model of your Internet modem/router device?

Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?

Please reply at the box below. Thank you.

Customer: replied 11 months ago.
Expert:  Viet - E-reader Tech replied 11 months ago.

Thank you. Please press and hold the Power on / off button on your Nook for about 30 seconds, then turn it back on, then let me know everything it is currently showing on the Nook's screen.

Please reply at the box below. Thank you.