E-Readers

Ask an E-Readers Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

E-Readers

Second opinion] - My Kindle Paperwhite on Home page, shows 2

Customer Question
pages available. I am unable...
Second opinion] - My Kindle Paperwhite on Home page, shows 2 pages available. I am unable to get off page 1. When I tap on the right edge of the screen, I do not go to page 2. In stead, the book title opposite where I tapped highlights and that book opens.
Submitted: 1 year ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 1 hour by:
10/1/2016
Electronics Technician: GeekGal, Electronics Support Tech replied 1 year ago
GeekGal
GeekGal, Electronics Support Tech
Category: E-Readers
Satisfied Customers: 1,401
Experience: MIS degree and 15+ years experience supporting electronics of all kinds
Verified

Hello! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. This problem and many others are often the result of a "glitch" in the software. Luckily, it is easily fixed.

Please do the following:

Remove the charger from the Kindle and hold the power button or switch in the OFF position for about 20 seconds.

Release the button or switch, then connect the charger and try to turn on the Kindle.

If this doesn't work, please repeat the steps and this time hold the power button or switch in the off position for a full 40 seconds. This should reset the Kindle to factory defaults. You will know that it successfully reset to factory defaults, if it reset the Kindle back to the way it was when you took it out of the box. Did it do that? If not, please try it again, being sure to hold the power button for a FULL 40 seconds. If it did require you to set it up again, then the factory reset was successful.

If you do have to reset it to factory defaults, you don't have to be concerned about losing your books. The books that you have purchased from your Kindle will continue to be available at the Amazon website under My CONTENT if you should wish to download them again at some point in the future.

If it was not successful (it didn't require you to set it up again), IF your Kindle is a Fire(at least 2nd generation), you should be able to a factory reset from here. Go to My Account > Manage you content and Devices and click on the device tab. If it is available, you'll see REMOTE FACTORY RESET as an option in the drop down menu under DEVICE ACTIONS. Please note: The Fire’s battery needs to be charged to at least 30% and it must be connected to a Wi-Fi network. If this doesn't work, or of the option is not available for your Kindle, please let me know. Thank you!

Downloading Books To Kindle After Factory Reset

After resetting the Kindle, just make sure when you set it back up that you use the same Amazon email address and password ***** you are currently using. After setting up the Kindle, please login to your account at Amazon.com. Select YOUR ACCOUNT. From the drop down menu that appears, please select MANAGE YOUR DEVICES AND CONTENT. On the page that appears next, you will see a CONTENT Tab and a DEVICES Tab. On the CONTENT tab you will see all of your Kindle book purchases. You can sort them by title, author or purchase date. Please locate the book that you want to download to your Kindle, select it by checking it and then click on the ACTIONS column. Choose deliver as the action. Select your device from the Device list. If you have more than one Kindle, make sure that you choose the Kindle that you are actively using. Don't select the Kindle Cloud reader unless you have downloaded the Kindle Cloud Reader APP to a computer or device other than your Kindle and wish to read it there.

Ask Your Own E-Readers Question
Electronics Technician: GeekGal, Electronics Support Tech replied 1 year ago

Hello! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. This problem and many others are often the result of a "glitch" in the software. Luckily, it is easily fixed.

Please do the following:

Remove the charger from the Kindle and hold the power button or switch in the OFF position for about 20 seconds.

Release the button or switch, then connect the charger and try to turn on the Kindle.

If this doesn't work, please repeat the steps and this time hold the power button or switch in the off position for a full 40 seconds. This should reset the Kindle to factory defaults. You will know that it successfully reset to factory defaults, if it reset the Kindle back to the way it was when you took it out of the box. Did it do that? If not, please try it again, being sure to hold the power button for a FULL 40 seconds. If it did require you to set it up again, then the factory reset was successful.

If you do have to reset it to factory defaults, you don't have to be concerned about losing your books. The books that you have purchased from your Kindle will continue to be available at the Amazon website under My CONTENT if you should wish to download them again at some point in the future.

If it was not successful (it didn't require you to set it up again), IF your Kindle is a Fire(at least 2nd generation), you should be able to a factory reset from here. Go to My Account > Manage you content and Devices and click on the device tab. If it is available, you'll see REMOTE FACTORY RESET as an option in the drop down menu under DEVICE ACTIONS. Please note: The Fire’s battery needs to be charged to at least 30% and it must be connected to a Wi-Fi network. If this doesn't work, or of the option is not available for your Kindle, please let me know. Thank you!

If the information that I have provided has been helpful, would you mind taking a moment to rate my service? I'd really appreciate it! As an independent contractor for just answer, I do not receive credit for my answer and I am not compensated in any way without a rating. If you need more help, please tell me exact model of your Kindle. If you're not sure, please look for a serial number. If you can't find it on the Kindle itself, you can find it on the Manage Your Kindle page of your Amazon account (in the Manage Your Devices section).

Downloading Books To Kindle After Factory Reset

After resetting the Kindle, just make sure when you set it back up that you use the same Amazon email address and password ***** you are currently using. After setting up the Kindle, please login to your account at Amazon.com. Select YOUR ACCOUNT. From the drop down menu that appears, please select MANAGE YOUR DEVICES AND CONTENT. On the page that appears next, you will see a CONTENT Tab and a DEVICES Tab. On the CONTENT tab you will see all of your Kindle book purchases. You can sort them by title, author or purchase date. Please locate the book that you want to download to your Kindle, select it by checking it and then click on the ACTIONS column. Choose deliver as the action. Select your device from the Device list. If you have more than one Kindle, make sure that you choose the Kindle that you are actively using. Don't select the Kindle Cloud reader unless you have downloaded the Kindle Cloud Reader APP to a computer or device other than your Kindle and wish to read it there.

Me

Please give this a try and let me know how it works for you. If this solves the problem., would you mind taking a moment to rate my service? I'd really appreciate it! Without a rating I am not credited for my answer. If you need more help, please tell me exact model of your Kindle. If you're not sure, please look for a serial number. If you can't find it on the Kindle, you can find it on the Manage Your Kindle page of your Amazon account (in the Manage Your Devices section).

Ask Your Own E-Readers Question
Ask GeekGal Your Own Question
GeekGal
GeekGal
GeekGal, Electronics Support Tech
Category: E-Readers
Satisfied Customers: 1,401
1,401 Satisfied Customers
Experience: MIS degree and 15+ years experience supporting electronics of all kinds

GeekGal is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

140 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,378 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I am messed up with my kindle...we lost power for a bit and
I am messed up with my kindle...we lost power for a bit and I did not know so I was asked for a numerical password ***** to get in ...but it will m … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Says...”Please wait a moment while your Kindle starts
Says...”Please wait a moment while your Kindle starts up”.......have been waiting 30 mins. It won't start up … read more
Moses C
Moses C
Bsc
211 satisfied customers
I bought and installed a new Kindle battery but it is still
I bought and installed a new Kindle battery but it is still draining very fast. I also can no longer connect to wi fi on my kindle. Has my kindle reached the end of its life perhaps? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
How can I delete a book I do not like? I pad...2years old, I
I am a new Kindle customer,and I started reading a book I do not want to continue but have no idea how to stop it … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
29 satisfied customers
My Kindle hasn't been used in months & when I plugged it in
My Kindle hasn't been used in months & when I plugged it in today it still hadn't charged after 8 hours. What's wrong? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
I have a Kindle 5.8.11 version and it has stopped turning
Hi there I have a Kindle 5.8.11 version and it has stopped turning the pages by finger swipping … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Kindle. I heave been reading a book. Now when I opened only
Kindle . I heave been reading a book. Now when I opened only the front covers shows and I can get it to move on … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Kindle Fire HD 10 (2017): I bought a Fintie replacement
Kindle Fire HD 10 (2017): I bought a Fintie replacement cover, but I can't figure out how to remove the cover that came preinstalled with my Fire. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I have brought several new books but they have not down
I have brought several new books but they have not down loaded onto my kindle. have tried to open wifi but can't remember my password, can you please help. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
Sorry I accidently closed my browser. I have a paperwhite
sorry I accidently closed my browser. I have a paperwhite version 5.9.2. I opened it to read it when it appeared to be in the middle of updating - tree with progress bar. I waited and waited and figur… read more
Cris
Cris
Desktop Support
Associate Degree
58 satisfied customers
I do not know how to set up my new kindle e reader to my
I do not know how to set up my new kindle e reader to my Amazon account I do not know where this home button is. Is it on my e reader or on my fire where I am writing this memo. My serial number for m… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Fire 7 will not charge, cut off or anything. It's frozen!
Fire 7 will not charge, cut off or anything. It's frozen! … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
I can't connect to the internet to purchase a new book. The
I can't connect to the internet to purchase a new book. The message that I get is "Your Kindle is unable to connect at this time. Please make sure you are within wireless range and try again. . . The … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I have updated my credit card details. My identity number
I have updated my credit card details. My identity number wis 068591. I still cannot download kindle books. It keeps telling me that I have an invalid credit card. Credit card error. "You do not have … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I screwed up my registration, and now it asks for a password
I screwed up my registration, and now it asks for a password ***** register, but I do not remember the password, or how to change it. My Kindle Fire is older … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
15 satisfied customers
How do I change the credit card number on my account? I am
How do I change the credit card number on my account? … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
15 satisfied customers
My Kindle will no longer accept the plug charger, as looking
My Kindle will no longer accept the plug charger, as looking closely at the entrance at the bottom of the Kindle it looks kaput and just won't hold the plug in place. I am currently paying for a 'Dail… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I am trying to cancel my Daily Telegraph on my kindle and
I am trying to cancel my Daily Telegraph on my kindle and cannot manage it … read more
GeekGal
GeekGal
Electronics Support Tech
1,401 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x