Ask an E-Readers Question, Get an Answer ASAP!
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Which model kindle do you have?Can you go into the kindle menu, under settings then Device or About, and tell me what you see there as the current Firmware (software) version)?
Do you need more help with this?
If so, simply reply back on this page.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.