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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My kindle lost all of my information and wants me to reset.

Customer Question

my kindle lost all of my information and wants me to reset. I try to reset and in tells me an error has occured or time out and retry. what do I need to do and can I get all my games and books and things back on line
Submitted: 1 year ago.
Category: E-Readers
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

How did you try to reset it, please?

Would you like to try another way to reset it?

And, what message does it show, and when, that requires it to be reset, please?

Customer: replied 1 year ago.
I got the message that the kindle needed to be registered. All my games, books and information appears to be wiped off of the kindle when it tries to load the reset infor it states that it timed out and try again. I have tried off and on for the last two weeks and get no where.
Customer: replied 1 year ago.
it just came up with file failed when i went to the help screen for information
Customer: replied 1 year ago.
apparently you are unable to find the answer since this is a trial and I am looking for answers I will try the kindle contacts. Please make sure no amount is charged to my visa since i did not receive the help i requested.
Expert:  Russell H. replied 1 year ago.

I'm sorry, I was otherwise occupied.

I have no power over charges, billing, no access to your credit information. For all such concerns I must refer you to Customer Support at They may be reached at


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