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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Nook has dark band accross 1/3 of screen

Customer Question

nook has dark band accross 1/3 of screen
Submitted: 10 months ago.
Category: E-Readers
Expert:  Russell H. replied 10 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

How old is your Nook?

Can anything be seen through the dark band?

Customer: replied 10 months ago.
No just computer fuzz
Expert:  Russell H. replied 10 months ago.

How old is the Nook, and has it ever been dropped (onto a hard surface as opposed to a soft springy surface) ?

Customer: replied 10 months ago.
2 yars old, never dropped
Expert:  Russell H. replied 10 months ago.

OK. Try holding down the Power button (or holding the Power switch, if it is a sliding switch) for at least 30 seconds. See if that reset does anything.

If it simply shuts off, then let it sit for at least 1/2 hour, to cool down and reset.

Customer: replied 10 months ago.
nothing happened will let sit for 1/2 hour
Customer: replied 10 months ago.
how do I reset?
Expert:  Russell H. replied 10 months ago.

OK. Thanks.

If it is Off after holding the power button for a while, just let it rest for a bit, and that will reset it.

Customer: replied 10 months ago.
turned off, still have band across screen
Expert:  Russell H. replied 10 months ago.

Regrettably, your Nook may have a severe hardware problem, possibly a connector slipped loose. If it got damp or hot, that might have corroded a connector pin, or perhaps damaged the circuitry also.

Repairs will be needed, for it to work properly again. If you need further information, e.g. where to take it for repair or where to send it, let me know (and your local zip code also, I could use to look up info, if so.)