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I'm sorry about the issue. Can you please press and hold (or slide and hold) the power on / off button / switch on your kindle ereader device for about 45 seconds, then turn it back on.
- Then go to the menu / settings on the kindle, then select the Wi-Fi / wireless option. Then is it currently connected to your wi-fi / wireless network name?
Please reply at the box below to continue. Thank you,
Is there any error or message when connecting the kindle to your wi-fi/wireless network name?
- Also, when you go to the registration / account option on the kindle, is it registered to your Amazon account?
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,