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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Can you give me step by step loading directions for my

Customer Question

Can you give me step by step loading directions for my kindle fire. I went to we-fi store and had no luck downloading books. Please send me step by step operations. Thanks,
JA: What's the make/model of your device? How old is it?
Customer: It iw paperwhite- I got right before Christmas
JA: How long has this been going on? What troubleshooting have you tried?
Customer: My daughter downloaded a few books at Christmas- but I had read them and want to download new bookks.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: None
Submitted: 11 months ago.
Category: E-Readers
Expert:  Nathan replied 11 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 11 months ago.

Can you tell me which model kindle you have?
You mentioned both paperwhite and fire.

When you try to access the kindle store on the kindle, do you get any error messages?
Have you ever updated the kindle software?

Expert:  Nathan replied 11 months ago.

Do you need more help with this?
If so, simply reply back on this page.

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