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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have a Kobo Arc purchased about 4-5 years ago and now it

Customer Question

I have a Kobo Arc purchased about 4-5 years ago and now it won"t charge, I have tried everything and nothing is working. Could it be the battaries are dead, if so how can I retreive my books I have purchased and have not read?
Submitted: 11 months ago.
Category: E-Readers
Expert:  Nathan replied 11 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 11 months ago.

Hello Jane,

there are several possible issues here.

Initially, can you try plugging the kobo into yoru computer via the usb cable and leave it there for at least an hour to see if it can charge that way?
This will help rule out a bad charger as our first step.