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MD.SADIQUE, Engineer
Category: E-Readers
Satisfied Customers: 3303
Experience:  Electronics engineer,2yrs+exp as circuit analyst.
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My Kindle suddenly "froze" up and will not change pages. It

Customer Question

My Kindle suddenly "froze" up and will not change pages. It is fully charged.
Submitted: 10 months ago.
Category: E-Readers
Expert:  MD.SADIQUE replied 10 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

What is the model of your Kindle?

Is it a Kindle Paper white/fire etc.

Expert:  MD.SADIQUE replied 10 months ago.

Lets try resetting your kindle; follow the steps below:

1) Remove your Kindle from the charger if connected.Please remove the usb cable also.

2) Press and hold the Power button on the bottom of the device for about 25 seconds and then release the switch.

3) Please press and hold your kindle for atleast 25 seconds.If you only hold the Power button for only 5 to 10 seconds you'll just turn the unit OFF. So you have to hold the power button for atleast 25 seconds.

Tell me if it makes any difference to your problem.

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