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Ask Viet - E-reader Tech Your Own Question
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 37491
Experience:  Troubleshoot issues with E-readers.
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I wanted to purchase a book and a message on the Kindle

Customer Question

I wanted to purchase a book and a message on the Kindle screen said I do not have a valid credit card for my account
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Don't know. I've had it for 5 or 6 years I think. The device itself has no indication of a make or model. It just says "amazonkindle" above the screen
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just happened yesterday. I've done no trouble shooting...please don't make me do trouble shooting...
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no thanks
Submitted: 11 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 11 months ago.


I'm sorry about the issue. Please click on the Amazon website below:

, then there, sign in your Amazon account if prompted

, then click on Settings near the top right, then click on Edit Payment Method

, then there, you can update your card.

- Also, if needed, go to the website below:

, then there, use the option Manage Payment Options

Please reply at the box below to continue. Thank you,

Expert:  Viet - E-reader Tech replied 11 months ago.

You would do the following steps on a computer or tablet or smartphone in order to update your kindle / Amazon account first, then it will work on the kindle.

- Also, if you have a computer, I can connect remotely to your computer and do all the steps directly for you.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,