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Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I suggest first of all, that you might need to try a factory reset on it.
(Note: this might wipe out all data/pictures stored on the photo frame device in question. I hope you have copies of them elsewhere, on another device.)
Also, is the device over a year old? measured from purchase date.
Or less than a year old?
This could prove important.
This is one factory reset to consider, in case you are considering the risk or loss of data or pictures or configuration acceptable:
1. use a paperclip to press the button within the small pinhole on the back of the device.
2. then hold down all three of: ON/OFF, ZOOM, and MENU
3. when the Aluratek logo shows up, release the ON/OFF button
4. keep holding down ZOOM and MENU until you see a 16-item menu screen.
Let me know, in Reply To Expert, what you think, and if you try this, how it goes, please.