Hello & Welcome to Just Answer,
Sorry to hear of any issue you may be having.
The MAIN contact number for Amazon (all departments and issues) is
When you hear the menu of selections, I usually recommend doing NOTHING (don't press any buttons), so that you can get to a HUMAN quicker.
Also, there MAY be a contact number on the back of the physical debit card for THEIR customer service folks.
Please let me know what you find or if you have any more questions.
If this has answered your question(s), please take a moment to rate MY service level (5-star is my goal) so that I get credit for my time helping you with this question.
You should see some "stars" to do that, but please let me know if you do NOT see them (you may have to scroll UP or DOWN) or can not use them.
Thanks, ***** *****