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Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 38152
Experience:  Troubleshoot issues with E-readers.
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My kindle appears to be frozen. I can't get it back,

Customer Question

My kindle appears to be frozen. I can't get it back, forward, on or off. Nothing
Submitted: 1 year ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Please press and hold (or slide and hold) the power on / off button / switch on your kindle for about 45 seconds, then turn it back on and check.

- After trying the above step, what is showing on the kindle's screen now?

Please reply at the box below to continue. Thank you,