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Ask Viet - E-reader Tech Your Own Question
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 38156
Experience:  Troubleshoot issues with E-readers.
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My Kindle Has Frozen

Customer Question

My Kindle Has Frozen
Submitted: 1 year ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Please press and hold (or slide and hold) the Power on / off button / switch on your kindle for about 45 seconds, then turn it back on and check.

- After doing the above step, what is showing on the kindle's screen, if any, now?

- Is there any power / light?

- What's the model of your kindle? Does it have touchscreen?

Please reply at the box below to continue. Thank you,

Expert:  Viet - E-reader Tech replied 1 year ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,