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Josh, Technician
Category: E-Readers
Satisfied Customers: 19371
Experience:  E-reader expert
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My Kindle has been dropped, and is physically damaged. Can

Customer Question

My Kindle has been dropped, and is physically damaged. Can this be repaired?
JA: What's the make/model of your device? How old is it?
Customer: Amazon Kindle model D00901. Several years old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: This started a week ago when it was dropped, and I was out of the country (with my Kindle). It is completely unresponsive. I have charged it, but don't know the state of charge. Display is constant sleep mode.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No, that's it - thanks.
Submitted: 11 months ago.
Category: E-Readers
Expert:  Josh replied 11 months ago.


The cost of repair would probably exceed the cost of a new Kindle.

In SOME cases they will grant the 1 year warranty for a customer and give you a replacement. That is completely up to Amazon and is on a case to case basis that I have no control over.

Please call Amazon here ---> 1-***-***-****

Let them know that your Kindle has hardware issues and you need a replacement

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

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