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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14910
Experience:  E-Reader Expert
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My kindle will mot open and the lighted screen stays on.

Customer Question

My kindle will mot open and the lighted screen stays on. It's like it is frozen on that page
JA: What's the make/model of your device? How old is it?
Customer: don't know. I'm on vacation and all info is there. I think it could be a 3 or 4 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: none. Don't know what to do
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 1 year ago.
Category: E-Readers
Expert:  info tech replied 1 year ago.

Hello

Welcome

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you (rating bar of stars at the top of the page ) 3 to 5 stars thank you

Regards

Anthony

Expert:  info tech replied 1 year ago.

Hi

Do you need any more help with this please?

Anthony