How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan T. Your Own Question
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
Type Your E-Readers Question Here...
Dan T. is online now
A new question is answered every 9 seconds

I received what I think is a Kindle as it says on this piece

Customer Question

I received what I think is a Kindle as it says on this piece in the mail.
I have plugged it in to charge it but have no idea what to do with it next.
I did get something and don't understand it as it looks like Chinese or Japanese
wording. It doesn't look like my old Kindle as it is just a flat black piece of
equipment. Has me really baffled.
Plus I get a notice that someone is hacking into my account.
Submitted: 11 months ago.
Category: E-Readers
Expert:  MasterFixIt replied 11 months ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem, the quicker I can help ;-)

3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)

I am only credited for my time and expertise if you rate kindly.

Did you order the Kindle?

Also where did it come from?

Was it a gift etc?

These are important questions I need to have answered to keep your act safe!

Thank you

Tech Michael

Expert:  MasterFixIt replied 11 months ago.

Also if it is legitimate, I will help you activate this one ;-)