Ask an E-Readers Question, Get an Answer ASAP!
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.
1) Which model Kindle do you have?
2) Roughly how old is it please?
3) What specific method did you use to "reboot"?
The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.
If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.
Let me know what happens after you try the reboots and we can proceed.
If you need further assistance let me know. Also, please do click a 3-5 STAR rating for my efforts before you go. That is how I am credited for my efforts by the site. You can follow up any time as needed at no additional cost.
That sounds good and you're welcome. Please keep in mind rating me does not close the question in any way- it simply ensures I am paid for my time spent trying to help you. You can follow up at any time at no additional cost.
Doing a reboot doesn't stop your Kindle from charging. It sounds like your Kindle is defective, and since you said it's only 6 months old- then the next course of action would be to contact Amazon and have them replace it- since it's covered under warranty.
You're welcome and I wish there were a quick fix. If you need further assistance let me know. Also, please do click a 3-5 STAR rating for my efforts before you go. That is how I am credited for my efforts by the site. You can follow up any time as needed at no additional cost.
Thank you, ***** ***** please click that 5 star rating at the top of the page so I am credited?