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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I cannot connect my Kindle with wifi - please help, I tried

Customer Question

I cannot connect my Kindle with wifi - please help
JA: How long has this been going on?
Customer: I tried downloading a purchase from Friday
JA: What troubleshooting have you tried?
Customer: Amason advice - we tried reset. When I open Settings there isnt a option Wifi list
JA: The eReader expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Thanks - wifi is my problem - many thanks
Submitted: 1 year ago.
Category: E-Readers
Expert:  GeekGal replied 1 year ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. can you tell me please what model your Kindle is? If you can't find the model number, please look on the back for a serial number that will help me to determine the model number.