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Ask Dan T. Your Own Question
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Having trouble connecting to a Wi-Fi network, since I

Customer Question

having trouble connecting to a Wi-Fi network
JA: How long has this been going on?
Customer: since I received kindle 2 days ago
JA: What troubleshooting have you tried?
Customer: none-very not tech saavy
JA: The eReader expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: not at this time-thanks
Submitted: 1 year ago.
Category: E-Readers
Expert:  Jason Jones replied 1 year ago.

Hello,
I am the person that will be helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

Customer: replied 1 year ago.
Kindle
Customer: replied 1 year ago.
Kindle Reader
Expert:  Jason Jones replied 1 year ago.

That is a Kindle. I am asking you for the wifi network modem or router name.

Customer: replied 1 year ago.
Where do I find this?
Expert:  Jason Jones replied 1 year ago.

You would first look at your wireless router or modem and then tell me what words are on it.

Customer: replied 1 year ago.
On the kindle there is a screen with a list of Wi-Fi networks
Expert:  Jason Jones replied 1 year ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 1 year ago.
Expert:  Jason Jones replied 1 year ago.

After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Expert:  Jason Jones replied 1 year ago.

Do you still need help with this?