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Richard, Customer Service
Category: E-Readers
Satisfied Customers: 36526
Experience:  Avid repairer and trouble shooter of E-Readers
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I was in contact with the help desk today, I changed my web

Customer Question

I was in contact with the help desk today, I changed my web address, my credit card reached its expiration date, I tried to change the date but had forgotten my pass word. had no joy, so opened a new account, then lost my content, have managed to open old account need help transferring books from old account to new one
JA: How long has this been going on?
Customer: lost old link about three months ago
JA: What troubleshooting have you tried?
Customer: have been in contact with help desk, they talked me through to old account then said someone would be in contact but am still waiting
JA: The eReader expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: if I change the account to the new address will the content come with it
Submitted: 11 months ago.
Category: E-Readers
Expert:  Richard replied 11 months ago.

Hi there and welcome

This is for your Kindle correct?

Customer: replied 11 months ago.
when I opened the new account the content off my kindle disapeard
Expert:  Richard replied 11 months ago.

Thats correct, as it is all linked to your Amazon account, not the actual Kindle itself.

You cannot transfer books between accounts, but what is stopping you from signing into your original correct account?

Customer: replied 11 months ago.
I have signed into old account but content has not returned
Expert:  Richard replied 11 months ago.

Ok, you need to actually register the Kindle with the old account again.

Which model Kindle do you have?

Customer: replied 11 months ago.
Expert:  Richard replied 11 months ago.


  1. From Home, tap the Menu icon, and then tap Settings.
  2. Tap Registration.
  3. In the Deregister Your Kindle dialog box, tap Deregister.


  1. From Home, tap the Menu icon.
  2. Tap Settings, and then tap Registration.
  3. Select an existing Amazon account and then register it with the correct one.

Once done, when you go to the list of the books, you select Cloud and you will then see them

Let me know the results please.

Customer: replied 11 months ago.
have tried old login but have forgotten old password
Expert:  Richard replied 11 months ago.

Can you please use my link below and reset your password

Once done, use this new password ***** the Kindle

Let me know the results please.