How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan T. Your Own Question
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
Type Your E-Readers Question Here...
Dan T. is online now
A new question is answered every 9 seconds

My computer does not support the book I purchased. How can I

Customer Question

My computer does not support the book I purchased. How can I get it to support it?
JA: How long has this been going on?
Customer: I just purchased a book from Barnes and Noble
JA: What troubleshooting have you tried?
Customer: It just says my computer does not support this book
JA: The eReader expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No thanks
Submitted: 11 months ago.
Category: E-Readers
Expert:  Russell H. replied 11 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

What file type is the B&N book that you bought, and have you downloaded it to the computer yet?

The B&N facility may include an 'on-PC' or other B&N Reader app for PC. That's one possible way to get reading the book working.

Let me know, in Reply To Expert, and I will advise you to a solution to this problem.