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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Using correct password but not connecting

Customer Question

using correct password ***** not connecting
Submitted: 11 months ago.
Category: E-Readers
Expert:  Randy Boman replied 11 months ago.

Hi Fredrick ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is the model of your device that will not connect?

Customer: replied 11 months ago.
kindle generation 7
Expert:  Randy Boman replied 11 months ago.

Does the name of your home wifi network appear in the list of available networks on the kindle?

If yes, does it have a lock symbol ?

Expert:  Randy Boman replied 11 months ago.

what is the brand/model of your router?

Expert:  Randy Boman replied 11 months ago.

Do you still need help with this?