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Cris
Cris, Technician
Category: E-Readers
Satisfied Customers: 6367
Experience:  A technician which covers all grounds including E-Readers.
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I cannot get my kindle to download books. one week. none

Customer Question

I cannot get my kindle to download books.
JA: How long has this been going on?
Customer: one week.
JA: What troubleshooting have you tried?
Customer: none really I'm such a dunce when it comes to things like this.
JA: The eReader expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no, thanks
Submitted: 1 year ago.
Category: E-Readers
Expert:  Cris replied 1 year ago.

Hi,

Thanks for contacting JustAnswer. I am Cris and will my very best to assist you with your question!

It appears your Kindle software is glitched. Try performing a power reset by holding the power button/switch for 20 seconds. Your device will shut off then turn back on allow up to 3 minutes for the software to load up.

Let me know if you have any further questions. Please take the time to rate my service and submit at the top.

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