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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Cannot get on internet. When I enter my pin#, the Screen

Customer Question

Cannot get on internet. When I enter my pin#, the
Screen goes blank.
Submitted: 1 year ago.
Category: E-Readers
Customer: replied 1 year ago.
It's not my tv, it's my kindle Im having trouble with
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

I think that the first thing to try in this sort of case is, to reset your Kindle. A soft reset, that will not wipe you Kindle of data, would be the first type of reset to try.

Have you tried this?

Would you like instructions on how to do so?

If so, please use the Reply To Expert function to let me know. Thanks.

Customer: replied 1 year ago.
Need to know how to do soft reset
Expert:  Russell H. replied 1 year ago.

OK. Here's the procedure... but first, tell me please, what model of Kindle is yours?

Customer: replied 1 year ago.
It is now working thank you.
Expert:  Russell H. replied 1 year ago.

Good to hear that. Thank you for asking your question here at