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Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9800
Experience:  E-Reader Technician
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Amazon shows I have downloaded book, but it is not appearing

Customer Question

Amazon shows I have downloaded book, but it is not appearing on my kindle, also the books I returned via Amazon to my library are not showing returned on my kindle. I rebooted two times.
Submitted: 1 year ago.
Category: E-Readers
Expert:  Randy Boman replied 1 year ago.

Hi ,

My name is***** am sorry to hear that you are having this issue. I will be glad to assist you with this.

Make sure your wifi is connected and that your Amazon account name is ***** ***** the kindle the same as your online Amazon account.

Follow these steps please>This may be caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release. Then check if that fails check your wifi settings>

  1. Tap Menu→Settings.
  2. From the same screen, tap Wi-Fi Networks.
  3. If Wi-Fi is not turned on, you will get a message asking if it should be turned on

If that fails check your account name>

  1. From Home, tap the Menu icon, and then tap Settings.
  2. Tap Registration and Household.
  3. Make sure that the account name is correct.
Expert:  Randy Boman replied 1 year ago.

Did that work for you?