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Richard, Customer Service
Category: E-Readers
Satisfied Customers: 38375
Experience:  Avid repairer and trouble shooter of E-Readers
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Lost my kindle, want to cancel account.

Customer Question

Lost my kindle, want to cancel account.
Submitted: 1 year ago.
Category: E-Readers
Expert:  Richard replied 1 year ago.

Hi there Barry and welcome

You only need to change your password ***** order to stop further access to your account.

You can change this here

As when you close it you lose all your purchases.

But if you really do want to close it then you can do so via my instructions below

  1. log in to

  2. Click Help in the bottom right of the footer

  3. Scroll down and hover over Need More Help? and then click Contact Us

  4. Click Prime or Something Else under "What Can We Help You With"

  5. Select Account Settings in the "Select an issue" drop-down

  6. Then select Close Account in the "Select Issue Details" drop-down

  7. Finally, click Email, Call, or Chat to get in touch with Amazon about closing your account

If you would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Customer: replied 1 year ago.
It is my wife’s reader, and I’ve been trying to separate her from visiting family long enough to respond to your e-mail. So far, no luck. I will get her to sit down at the computer eventually.
Expert:  Richard replied 1 year ago.

How did you go with this Barry?