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Hi, My name is***** will assist you. I am sorry to hear that you are having this issue.This could be caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 30 seconds, then release. Please let me know if this does not work for you, or if you need any other assistance.Please take a moment to rate my service positively.
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