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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I held the power button down as Randy said and I was able to

Customer Question

I held the power button down as Randy said and I was able to unlock it,
JA: How long has this been going on?
Customer: It has been acting up for a couple weeks, not letting me order books. I just ordered a new one from Amazon but now mine seems to be working now.
JA: What troubleshooting have you tried?
Customer: Just the power button. I have another one which is not lighted and tried to use it but do not know my password.
JA: The eReader expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No, thank you.
Submitted: 1 year ago.
Category: E-Readers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

I don't see any current/prior open questions on your profile, but I'd be happy to help you with this. Do you need more help?

Expert:  Nathan replied 12 months ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.