Ask an E-Readers Question, Get an Answer ASAP!
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Kindle and access your books.
Let me know the results please
Which model Kindle do you have?
ok, make sure it is connected to wifi
Are you able to do this?
Ok, disconnect the cable from the computer
Then do the instructions I gave you please
I repeated below
ok, press on your wifi network and connect to it please
No, your wifi password, you set for your wireless network.
No, its the wifi you use to connect to your wireless network
is it easier if I call you and step you through this?
you need to accept the offer first please
how did you go with the instructions?